Surefire - Telecomms & Call Centre Continuity

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Telecomms & Call-Centre Continuity

Summary:

This two day residential course will bring delegates up to speed with existing and emerging telecommunications technologies, and give them an understanding of how to apply Business Continuity best practice in this arena.

The Course Will Benefit:

Those working in organisations relying on telecommunications to operate. Attendees who have benefited in the past include Business Continuity, IT, Telecommunications and Call Centre Managers

The Course Covers:

• Common causes of telecommunications failures
• Recognising Vulnerabilities
• Single Points of failure
• Resilience for business
• Resilience versus recovery
• Strategies for prevention and response
• Telephony Design issues
• Recognising Vulnerabilities
• Crisis communications

Duration: 2 days

The venue:

The award winning Cotswold Conference Centre is near Moreton-In-Marsh, which is 90 Minutes on a direct line from London Paddington. We offer free transfers from Moreton-in-Marsh railway station and Birmingham International Airport/ Railway Stn if booked in advance.

Dates:

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Course Author & Presenters:

Ian Francis MBCI

Chris Tulloch MBCI

Ian is a widely experienced Business Continuity professional who has extensive experience in the field of telecommunications. Chris is an experienced Business Continuity Consultant, and trainer who specialises in telecommunications & call-centre continuity and technical DR. Click here for more information about the presenters.

Price and booking information:

£1,195 +vat (This includes accommodation, meals and free Affiliate Membership of the Business Continuity Institute, for those who are not already members.)

To book this course or any other please email: bookings@continuityshop.com, alternatively you can complete our Online Booking Form or call: +44 (0) 161 743 3555.